Terms & Conditions

Last updated: June 26, 2022

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
  • Country refers to: Estonia
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Dastem Commerce OÜ, Tartu mnt 67/1-13b, 10115 Tallinn.
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Service refers to the Website.
  • Goods (also referred as “Products”) refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
  • Website refers to EcoHeating24, accessible from http://ecoheating24.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Orders

All Orders on this Website are subject to Our acceptance. 

You are required to provide complete and accurate information when placing an Order with Us.

You must be at least 18 years of age.

We reserve the right not to complete an Order if Your creditworthiness subsequently proves unsatisfactory.

Our checkout process will guide You through the steps You need to take to place an Order with Us.

Placing an Order with Us is done by clicking the “PLACE ORDER” button in the checkout process. The “confirmation” page is then presented to you, showing all the details of Your Order. We will then send you an email, acknowledging receipt of Your Order and detailing the Products You have ordered. However, please note that this does not mean that Your Order has been accepted. Acceptance of Your Order and the completion of the contract between You and Us will take place on dispatch to You of the Products ordered, at which time We will send to You an order dispatch confirmation email.

We may choose not to accept orders for any reason. If we are unable to accept Your Order, We will inform You of this in writing and will not charge You for the Product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because We have identified an error in the price or description of the product or because We are unable to meet a delivery deadline You have specified.

We do not guarantee the availability of any Product advertised on the Webstore. We reserve the right, without liability or earlier notice to change, discontinue or make certain Products unavailable due to any reasons.

Prices and Payment

Prices

Unless otherwise stated, all prices displayed for Products on the Website are ex-works and are the net prices and therefore exclusive of Value Added Tax.

Prices and charges are applicable at the time of Your Order.

You shall be responsible for paying all the taxes (customs duties and import taxes) in respect of the ordered Goods.

The prices don’t include transportation costs, which shall be calculated separately and displayed to You before placing the Order.

We reserve the right to change prices and terms of payment at any time without notice. These changes will not affect Orders already placed.

The supported currency is EUR.

Payment Methods

We accept credit card payments and depending on the country of your billing, certain payment methods. Please view the supported payment methods below.

When placing Your Order, You will have to provide the relevant details for the chosen payment method and authorize the payment via Your bank or another payment service provider. 

We will not ship Your ordered Products to You until We have received the funds in Our account. Please note that payments made via online banking will be charged immediately.

We may use third-party providers to process Your payment, in which case You will be redirected to such third-party provider’s pages. Please note that any personal data processing by a third-party provider shall be governed by such a third-party provider’s own privacy policy.

Supported payment methods:

  • Direct bank transfer
  • VISA
  • MasterCard
  • Maestro
  • Klarna (Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, United Kingdom only)
  • Sofort Überweisung (Austria, Belgium, Germany, Italy, Netherlands, Spain only)
  • eps (Austria only)
  • giropay (Germany only)
  • Bancontact (Belgium only)
  • iDEAL (Netherlands only)

Accepted payment methods will be suggested to you based on your billing country.

Please note that We reserve a right to cancel Your Order without prior notice if Your chosen payment method cannot be debited.

Delivery

Products ordered at the Website are delivered to EU/EEA countries only. The Products will be delivered to the delivery address as stated in the order confirmation, unless otherwise agreed in writing, by any means chosen by Us.

Free delivery is available to all EU/EEA countries for individual orders of:

  • Ionization Boilers
  • Ionization Thermoblocks
  • Electric Cabinets
  • Heating Amphorae

We also offer free delivery to Germany for:

  • Electric Radiators
  • Accessories for electric radiators

For bulk Orders, delivery price depends on the total size and weight, Your location, and some other factors, therefore cannot be calculated at the time of order, so we ask You to contact us for an exact price calculation, before placing an Order with Us.

Terms of delivery for Ionization Heating:

  • Boilers and Electrical Cabinets are dispatched within 1-3 working days, and shipping is approx. 8-13 working days from the day of dispatch.
  • Thermoblocks and Heating Amphorae are made to order, their processing time is 2-3 weeks, and the shipping is approx. 1-3 weeks from the day of dispatch.
  • Thermoblocks and Heating Amphorae are packed on pallets and sent to you by a freight forwarder. This assumes that your delivery address can be reached by truck.

The stated data represent the expected time of transfer and delivery of shipments. The expected time of transfer does not include the days of receipt of the shipment, Saturday, Sunday and days of state and religious holidays that are celebrated non-working days in the Republic of Serbia, as well as in the destination country.
The expected time of transfer does not include the time of possible detention of the shipment at customs.

Terms of delivery for electric radiators and accessories:

Processing time is 1 working day.

  • In order to ensure that the order can be accepted at the delivery address, it is mandatory to provide a valid telephone number when ordering, where someone can be reached during the day.
  • The AeroFlow electric heaters are packed on pallets and sent to you by a freight forwarder. This assumes that your delivery address can be reached by truck. 
  • Deliveries are made Monday to Friday, free curbside. 
  • The shipping company will contact you about 1 day before delivery. Otherwise, there will be no delivery!
  • It is imperative that you keep to the place of delivery and the agreed delivery date. Otherwise, you will be charged for the costs and effort for a second delivery. 

In particular, also note the weight of the purchased electric radiators specified in the product description. We, therefore, recommend planning for 2 people to accept the delivery.

AeroFlow accessories are sent by parcel service if ordered individually. If the order is made together with electric heaters, everything is packed together on a pallet.

We strive to deliver Your Order as soon as possible, but due to the nature of some Products, it might take a couple of days until the products are prepared. Therefore, we may also deliver Your Oder in installments, in case some of the products are temporarily not available. You will not be charged any additional delivery costs.

You must inspect the Products immediately upon delivery or at the time of collection and check that the delivered order is complete and that the Products are in good condition. In case the Products have been damaged in transportation or the delivery is incomplete, you must inform us within 48 hours, providing all details.

The risk of the Products will transfer to You on delivery, assuming We have received payment in full for such Products. All Products collected by You shall be at Your risk from the time of collection.

We cannot be held responsible for delay or failure to perform if the delay or failure to perform is caused by circumstances beyond its reasonable control. We will take all reasonable steps to prevent and minimize the delay caused by such circumstances. In the unlikely event of substantial delay, You will be entitled to cancel Your Order without additional charges.

If for any reason We cannot deliver Your Order within thirty (30) days of placing it, We will inform You as soon as possible and You will be entitled to a full refund to the method of payment used by You.

Order cancellation, returns and refunds

Thank you for shopping at EcoHeating24.

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on order cancellation, returns and refunds.

The following terms are applicable for any products that You purchased with Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 60 days without giving any reason for doing so.

The deadline for canceling an Order is 60 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. Please use the order cancellation form included in your delivery note email, or download it by clicking on the button below.

Download order cancellation form

You can inform us of your decision:

If You decide to withdraw from the contract in accordance with these Terms and Conditions, we will reimburse the purchase price only. We will reimburse You no later than 14 days from the day on which We receive the returned Goods. Unless otherwise expressly stated, We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

You cannot exercise Your right of withdrawal by simply refusing receipt of the Goods or by failing to collect the Goods from the carrier.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 60 days
  • The Goods are in the original packaging
  • The Goods are in good and undamaged condition

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

If the returned Goods are damaged or show signs of use, other than what is required to establish the nature, characteristics, and functioning of the product, You will be liable for any loss of value of such product.  We will estimate any value by way of a specific assessment of the Goods returned.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

We may demand documentation proving that the Goods were sent prior to the expiry of the deadline.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us, unless We have delivered the Goods to You by a mistake or if the Goods were damaged or defective upon receipt. 

You should send the Goods to the following address:

Eckertstrasse 30h/18
8020, Graz
Austria

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. You must make sure that it is packed with due care considering the special nature of the Goods. We are unable to issue a refund without actual receipt of the Goods for inspection or proof of received return delivery.

Returns of defective Goods or due to faulty deliveries

If You received the Goods which don’t comply with the product description, indicated purpose of use and which are not at least of satisfactory quality, the product can be deemed defective.

If the Goods delivered to You are defective or are not the items you ordered, please contact us. We will request form you to provide us with the clear photographic evidence of the alleged fault or damage.

When the Goods have been damaged in transportation, are otherwise defective or are not the items you ordered, We will arrange for the replacement or refund of such products.

We will only refund any return delivery costs You have paid, although the maximum refund will be the costs of delivery by the least expensive delivery method We offer, unless otherwise confirmed by Us in writing.

Our right to cancel Your Order

We have a right to cancel the contract with You if Your chosen payment method cannot be charged or if We cannot deliver Your ordered Products to You due to reasons dependent on You.

Warranty

The warranty period of 12 months (unless otherwise stated) from the date of invoice. The Company guarantees the flawless operation of the sold Goods if the instructions for use are fully followed.

The Company’s liability under this warranty shall be limited to making available free of charge materials required to make good any defects or (at the Our Discretion) replacing of the defective Goods.

In case a defect in a product occurs that is solely due to a manufacturer’s factory error, which is noticed/recorded in the mentioned period, the replacement of the product will be made with a new one, or the noticed flaws will be eliminated at Our cost.

Warranty Terms

The following conditions must be met:

  • The Goods are not been subjected to any abnormal or improper use, modification or repaired by unauthorized person or service.
  • The Goods
  • The Goods having been properly stored and used by the Buyer.
  • The Goods having been installed by a competent person in line with the requirements of the product installation manual.
  • The Goods have not been damaged by the Buyer due to careless handling, improper use or non-compliance with the operating instructions regarding the use of the Goods.
  • The Goods have not been damaged by the installation of electrical and heating installations, as well as their later modifications, by unauthorized or unskilled persons.
  • The Company is to be notified by the Buyer within 7 days of discovering a defect with the Goods.

Additional Warranty Terms For Thermoblocks and Boilers

  • The warranty does not apply if the installation is not rinsed, which caused electrodes of the boiler/heater to catch impurities. If the liquid recommended by the manufacturer is not inserted into the heating system, the installation of the system is carried out solely on the customer’s responsibility.
  • According to the product characteristics, during the operation of the system, the allowed voltage oscillations of the electricity distribution network are ± 5%. The warranty doesn’t apply in case of sudden voltage changes in the system (current peaks, voltage oscillations during lightning strikes, etc.).

IMPORTANT: The boiler must never be operated with closed flow valves in the system, as there may be a leak due to an increase in pressure in the system, and even a burst of the boiler and the installation of central heating.

Personal data

Any use of your personal data on the Website is governed by our Privacy Policy.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: